RAGAFLIX · CUSTOMER POLICIES
Last updated: 8 October 2026
This Refund Policy covers RagaFlix music memberships provided by MRINDiGi (merchant brand: Mrindigi) through our website and Android app. Memberships are digital services; no physical return or shipping is required.
Contact us for duplicate charges, confirmed payments without membership activation, or persistent failures to provide the purchased service. We first investigate and offer correction where appropriate. If a verified activation or delivery problem cannot be resolved, we refund the affected payment. Change-of-mind and used-membership requests are reviewed individually. This does not limit statutory consumer rights.
Email support within seven calendar days of purchase with your account email, order number, payment reference, payment date and a description of the problem. Do not share passwords, OTPs or full payment details. The seven-day window does not restrict rights available under applicable law.
We aim to acknowledge requests within three business days. Approved refunds are initiated within seven business days to the original payment method. Bank and payment-provider posting times may take additional business days. We provide the available refund reference so you can follow up.
A full refund of the current membership order removes the paid entitlement associated with that order. The Free account remains available unless you separately request account deletion. A refund is not converted into compulsory store credit.
If payment was debited without a confirmed order, send the payment reference so we can check its status and arrange reversal or refund where applicable. Check the earlier payment status before paying again.
For membership, payment or policy questions, email suport.ragaflix@mrindigi.com.